Shipping policy

Dispatch

We aim to dispatch every order within 24 hours of it being placed. Nothing is packed on a Sunday, so an order placed late on Saturday or on Sunday goes out on Monday. If anything is going to hold your order up, we will email you.

UK delivery

Standard UK delivery is £2.39, and free on orders over £45. Most UK orders arrive within 2 to 4 business days. The product page shows the delivery dates for an order placed today.

International delivery

Delivery to the US, Canada, Mexico and the Caribbean is £4.50. To everywhere else outside the UK it is £7.00. Both are free on orders over £45, and charged in your local currency at checkout. Allow 4 to 6 business days in total: a day for us to pack your order, then 3 to 5 business days with the courier.

Import duties and taxes

For orders to the US, Australia and the UAE, any import duties are calculated and charged at checkout, so you see them before you pay and there is nothing extra to collect on delivery. For other countries outside the UK, your local customs may charge import duties or taxes when the parcel arrives. These are set by that country, not by us.

Tracking your order

When your order is dispatched you will get a shipping confirmation email with a tracking number, which you can follow on the courier’s website.

Checking your address

Please check your delivery address carefully at checkout. If a parcel comes back to us because the address was incomplete or incorrect, we will get in touch to arrange sending it again, and a further delivery charge may apply.

If your parcel does not arrive

If your parcel has not arrived by the end of its delivery window, or tracking shows it as delivered and you do not have it, email us at support@cooltowel.com with your order number. We will chase it with the courier and sort it out with you.

Returns

You have 30 days from receiving your order to request a return. The full terms are in our refund policy.

Contact

For any question about delivery, email support@cooltowel.com.